Our Privacy Principles

This page is to inform MADOO policies regarding the collection, use, and disclosure of Personal Information we receive from users of MADOO ( “Sites”, or “our Sites”).

We use your Personal Information only for providing and improving our Sites. By using the MADOO, you consent to our collection, use, and disclosure of your personal information as outlined in this policy. Your consent is the legal basis for our use of your personal information. You can withdraw your consent at any time. However, if you withdraw your consent to certain uses, we may no longer be able to provide our services to you.

A. Who We Collect Information From

We collect personal information from visitors to our mobile application, individuals who establish a relationship with us by telephone, sign up to receive communications or who sign up for Madoo services; and customers of those of our Partners who have engaged us to deliver services on their behalf.

Our mobile applications are not intended for children. If we become aware that we have inadvertently received or collected personal information pertaining to a child under the age of consent in the country where the child is located without valid consent, we will delete such information from our records.

B. Personal Information We Collect

While using our Sites, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you and to give you the most seamless app experience. Personal information that we collect includes, but not limited to:

  • User’s personal account information that you input or upload on our Sites: name, address, date of birth, phone number, and email address. The main purpose of collecting your personal data is to give you access to all app functions, such as verifying your account and exchanging points from one Partner to another;
  • loyalty program account information for third party loyalty programs merchants that registered within our Sites including program account number, program user id, program email address, password, and points balance;
  • points exchange transaction information and details of the transaction;
  • information contained in any form of messages you send us: comments, requests, questions, complaints;
  • your current geographic location;
  • your IP address;
  • the date and time you accessed our services, hardware, software or internet browser you used to access our Sites, and information about your computer’s operating system, such as application versions and your language settings; and
  • information you submit to our mobile applications in connection with sweepstakes, contests, surveys and other promotions offered by us.

C. How We Use Personal Information

We will only collect and use your personal information for the following purposes:

  • allowing you to track, manage, and exchange your loyalty points and miles on our Sites;
  • allowing you to gather and view your transaction information on our Sites;
  • processing your submitted transactions and display your e-receipt on our Sites;
  • responding to your comments, requests, and questions;
  • communicating with you and providing you with information on and direct marketing of special offers or promotions (including sweepstakes and contests) that we believe may be of interest to you;
  • to serve advertisements to you in various marketing channels, including but not limited to social media, search engines, mobile apps, and various websites including our own;
  • notifying you of offers of products and services that may be of interest to you;
  • generally managing and administering our business;
  • providing, improving and maintaining performance of our customer service and product;
  • preventing you from any form of fraud activities; and
  • meeting legal and regulatory requirements.

D. Who We Disclose Personal Information To

We will disclose your personal information that complies under Indonesia government’s law and regulations only in the following circumstances:

  • to all third-party loyalty program partners within our Sites, allowing them to provide their products and services to you and to fulfill the transactions you have submitted; 
  • to third party companies that provide us with information technology services; 
  • Third party provider, enabling them to send OTP code to your phone number during registration;
  • to third parties as we deem necessary or appropriate to prevent, limit or otherwise prosecute fraud; and
  • any other conditions in which require your advance consent.

E. Data Protection Laws

Our Madoo’s partners and merchants are located in different areas of Indonesia which abide to the Indonesian Data Protection Law.

When you provide personal information to us, we may be required, in order to provide you with services, to provide that personal information to our Partners and other third parties, such as restaurants and airlines who provide services accessed through our Sites. Those companies are not contractually bound to comply with our Sites privacy policy. Our Partners and other third parties use and disclose your personal information according to their own policies and for their own purposes. We encourage you to read our Partners’ privacy policies before obtaining their products or services through our Sites.

In addition, in some circumstances, our Sites is not collecting your personal information for our Sites use, but instead is acting as a service provider or data processor to one of our Partners. In those circumstances, your personal information is governed by the privacy policy of the Partner.

F. Retention of Your Personal Information

We will keep your personal information for as long as:

  • your account is active;
  • your personal information is needed to provide you services; or
  • it is necessary to meet legal, regulatory, insurance and audit requirements.

If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at support@madoo.io or at +6281244241310 (Whatsapp only).

G. Accuracy and Correction of Your Personal Information

  1. Subject to applicable law, you are allowed to request for changes/corrections in your Personal Information by contacting us at support@madoo.io or at +6281244241310 (Whatsapp only)
  2. We will use reasonable measures to ensure that your personal information is accurate, complete, and up-to-date until we receive notification of any changes by you. You can review and update your personal information on our mobile applications.
  3. You can assist by keeping us informed of any changes, or informing us if you find any errors in our information about you.
  4. We reserve the right to refuse the correction if the change request is made for other individuals, or if the request is considered to be able to be vexatious.

H. Security of Your Personal Information

We keep your personal info very confidentially and will use our best efforts to secure your personal information from any form of access, disclosure and other misuse by unauthorized person that may create damage, loss, and put the data owner at risk. Responsibility upon the account’s safety is liable to the account holder. You must keep your account details confidential and must not share your account details (including Password and OTP) with anyone. You must also make sure on the safety of the device you use to access our Sites.

I. Links to Third Party Sites and Social Media

For communication purposes, we might give references to the third party sites in which privacy policy may differ from those of our Sites. Please be aware that the third party links provided are to create better app experience and equivocal information and not operated directly by us. Please check the third parties’ privacy policy before entering any new site or submitting any personal information.

Our Sites include social media features, such as the Facebook button and widgets, among other things. These features may collect your IP address, track which page you have visited on our Sites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Sites. Your interactions with these features are governed by the privacy policy of the company providing it. We encourage you to carefully read the privacy policy of any company that provides the features you choose to interact with.

J. Security Measures

We take reasonable measures, including administrative, physical and technical safeguards to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Personal information uploaded to our Sites or mobile applications is transmitted to us using industry standard encryption, which creates a private conversation between your computer and ours. We authenticate our Sites and enable TLS/SSL encryption to protect your sensitive data and transactions.

Our Sites cannot absolutely guarantee that unauthorized third parties will never be able to penetrate our security measures or use your personal information for improper purposes. In the event that your personal information in our possession or under our control is compromised as a result of security breach, we will take reasonable actions to investigate the situation and, where appropriate, notify you and take other steps in accordance with applicable laws or regulations.

Remember that email sent over the Internet is generally unencrypted and transmitted in clear text. We recommend that you use caution when forwarding free-format email messages to us and that you do not include confidential information (such as unique user IDs, passwords or personally identifiable information) in those messages.

K. Marketing and Promotions

We may use your Personal Data to market our service and our partners’ sponsors’ and advertisers’ products, services, events or promotions. For example, we may:

  • send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings; and
  • notify, invite and manage your participation in our events or activities.

We may communicate such marketing to you by post, telephone call, short message service, online messaging service, push notification by hand and by email.

If you wish to unsubscribe to the processing of your Personal Data for marketing and promotions, please click on the unsubscribe link in the relevant email or message. 

L. Legal Purposes

We may use the Personal Data we collect to investigate and resolve claims or disputes, or as allowed or required by applicable law.

We may also use your Personal Data when we are required, advised, recommended, expected or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental or other authority.

For example, we may use your Personal Data to:

  • comply with court orders or other legal, governmental or regulatory requirements;
  • enforce our Terms of Service or other agreements; and
  • protect our rights or property in the event of a claim or dispute.

We may also use your Personal Data in connection with mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of our business by another company.

M. Cookies

Cookies are small text files that automatically stored in devices which record user preferences and configurations, which may include an anonymous unique identifier.

Cookies will not be used to access other information in your device without your further consent.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Sites.

N. Changes to This Privacy Policy

We may review this Privacy Policy from time to time to keep up with the regulation changes and future developments. Any changes made will be notified to your email and will be published in the app. We encourage you to review this page periodically for the latest information on our privacy policy. While you accessing our Sites, we presume you agree to the changes in our privacy policy.

O. Acknowledgement and Consent

  1. By accepting this, you agree to follow through all the regulations attached to this privacy policy before using the service offered within the app. 
  2. Under the circumstance of which your information is voluntarily shared to other people individuals, you will be considered to have given such information with consent.
  3. Request on withdrawal upon the Privacy Policy will be acknowledged as a request to terminate your account, hence you will no longer be able to access your account.

P. Contact Us

Our data privacy officer is accountable for our compliance with this privacy policies and applicable privacy legislation. Questions on our privacy policy are welcomed and should be directed to:


MADOO Data Privacy Officer

support@madoo.io or +6281244241310 (Whatsapp only)


MADOO will respond to your Privacy Policy related inquiries in accordance with our Privacy Policy Legislation.


This Privacy Policy was last updated on November 4th, 2019